Delivery & Returns

Effective Date: 16-August-2025

At Can Electronics, we want your shopping experience to be simple, fast, and worry-free. Below you’ll find details about our delivery process and returns policy.

Delivery

• We ship orders within 1–2 business days after payment is confirmed.
• Delivery typically takes 3–7 business days depending on your location in Canada.
• Shipping fees are calculated at checkout and may vary by product size/weight and delivery destination.
• You will receive a tracking number once your order has been dispatched.
• Please ensure your shipping details are accurate. We are not responsible for delays or lost packages due to incorrect addresses provided by customers.

Returns

• We offer a 7-day return policy from the date of delivery. To qualify for a return:
• The item must be in its original condition (unused, undamaged, and with original packaging).
• You must provide proof of purchase (order confirmation or receipt).
• Returns are not accepted for:
• Opened software, headphones/earbuds (for hygiene reasons)
• Clearance or final sale items
• Products damaged due to customer misuse

Refunds

• Approved returns will be refunded to the original payment method within 5–10 business days of receiving the item back.
• Shipping fees are non-refundable, unless the return is due to an error on our part (e.g., wrong item or defective product).
• If the product is defective or damaged upon arrival, we will arrange a replacement or refund at no extra cost.

How to Start a Return

• Contact us at 📧 store@canelectronics.com within 7 days of receiving your order.
• Provide your order number and reason for return.
• We will guide you with the return process and provide a return shipping label (if applicable).

Questions?

If you have any questions about our Delivery & Returns Policy, please reach out to us:

📧 Email: store@canelectronics.com
📍 Address: 1088 Bloor street West, Ontario, Canada
📞 Phone:  905-266-6749